Telus Class Action

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Update - December 2, 2013: Class Action Launched Against Telus for Unlawful Billing Practices

Rochon Genova has brought an action against Telus, claiming that the telecommunications provider breached its contracts with consumers surrounding the fundamental issue of "talk time" and in this regard, engaged in deceptive business practices.

The action has been brought on behalf of consumers who had a monthly plan or pre-paid plan with Telus between July 30, 2005 and September 1, 2010. The action includes residents of Ontario, British Columbia or Québec. The lawsuit claims that Telus collected a massive windfall of billions of dollars at consumers' expense, by "rounding up" consumers' airtime to the farthest minute, instead of charging for the amount of airtime actually used. For example, when a consumer makes a call for one minute and one second, they would be charged for two minutes. This practice was never disclosed to the consumer when they entered into the contract or at any other time.

Consumers were charged for airtime that should have been included within the time specified in their monthly plan, and consumers that purchased pre-paid minutes did not receive the full number of minutes they bargained for and were forced to buy additional time. The "rounding up" scheme also meant that consumers had to pay more roaming and long distance charges than they had agreed to in their contracts, and many had to buy more expensive talk time packages as a result of "rounding up". Telus kept this deceptive practice secret and did not make disclosure until sometime after September 1, 2010. The action (Wellman v. Telus Corporation et al. CV-08-00360838-CP00) is framed in breach of contract and as violations of theConsumer Protection Act. The action was commenced in August 2008 and was case managed by Madam Justice Conway of the Ontario Superior Court of Justice.

Page last updated: 2017-02-24--19:04