Telus Class Action
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Telus Class Action

Update – April 30, 2022 –

Class Action against TELUS has been allowed to proceed by the Ontario Superior Court of Justice

Class Definition

All individuals resident in Ontario who, at any time during the Class Period, were customers of the Services on either a PrePaid Plan or a Monthly Plan offered by Telus, and who were “consumers” pursuant to the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A, excluding any customers who were billed by the second during the entire Class Period.

Class Period

August 18, 2006 to July 1, 2010

Contact Information For Notice Administrator

RicePoint Administration Inc.
Attention: Per Minute Class Action (TELUS)
1480 Richmond Street, Suite 204
London ON N6G 0J4

Contact Information For Class Counsel

Rochon Genova LLP                      Karp Litigation

900-121 Richmond St. W.                           1186 Eglinton Ave. West
Toronto ON M5H 2K1                                  Toronto ON M6C 2E3
Joel P. Rochon                                                    Eli Karp
[email protected]                    [email protected]
1-866-881-2292                                              416-769-4107

Please find below links to the Long-Form Notices, Opt-Out Forms and the Amended Certification Order:

Long-Form Notice (English)
Long-Form Notice (French)
Opt-Out Form (English)
Opt-Out Form (French)
Amended Certification Order

Class members are advised that the representative plaintiff in this action has received financial support from the Class Proceedings Fund. There will consequently be a levy that reduces the amount of any award or settlement funds to which the class members may become entitled, in the amount of (a) any financial support paid by the Class Proceedings Fund, plus (b) 10 per cent of the amount of any award or settlement funds. (See Class Proceedings, s. 8(4), O. Reg. 771/92).


Update – December 2, 2013: Class Action Launched Against Telus For Unlawful Billing Practices

Rochon Genova has brought an action against Telus, claiming that the telecommunications provider breached its contracts with consumers surrounding the fundamental issue of “talk time” and in this regard, engaged in deceptive business practices.

The action has been brought on behalf of consumers who had a monthly plan or pre-paid plan with Telus between July 30, 2005 and September 1, 2010. The action includes residents of Ontario, British Columbia or Québec. The lawsuit claims that Telus collected a massive windfall of billions of dollars at consumers’ expense, by “rounding up” consumers’ airtime to the farthest minute, instead of charging for the amount of airtime actually used. For example, when a consumer makes a call for one minute and one second, they would be charged for two minutes. This practice was never disclosed to the consumer when they entered into the contract or at any other time.

Consumers were charged for airtime that should have been included within the time specified in their monthly plan, and consumers that purchased pre-paid minutes did not receive the full number of minutes they bargained for and were forced to buy additional time. The “rounding up” scheme also meant that consumers had to pay more roaming and long distance charges than they had agreed to in their contracts, and many had to buy more expensive talk time packages as a result of “rounding up”. Telus kept this deceptive practice secret and did not make disclosure until sometime after September 1, 2010. The action (Wellman v. Telus Corporation et al. CV-08-00360838-CP00) is framed in breach of contract and as violations of the Consumer Protection Act. The action was commenced in August 2008 and was case managed by Madam Justice Conway of the Ontario Superior Court of Justice.

Page last updated: 2017-06-29–11:06